Office Policies

Office PoliciesOffice Interior


Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

Cancellation Policy

As of March 1, 2018, our office will be enforcing a Broken Appointment fee of $75. If you do not give a notice of cancellation before 24 hours of your scheduled appointment time, you will be charged a fee of $75. If you are more than 10 minutes late to your appointment, it will be up to the discretion of the office if you are able to be seen. If it is not possible you will also be charged a $75 fee. Please be considerate of our time and the time of other patients scheduled.

If you have any questions or concerns, please feel free to contact our office. We appreciate your cooperation and thank you for selecting us for your child’s care.